Privacy Policy

Introduction and Scope

At Tuvyna, we understand that your privacy is fundamental to building trust in our asset allocation platform. This comprehensive privacy policy explains how we collect, use, protect, and manage your personal information when you interact with our services at tuvyna.com. We're committed to transparency about our data practices and want you to feel confident about how your information is handled.

This policy applies to all users of our platform, whether you're browsing our educational content, using our allocation tools, or engaging with our customer support team. By using Tuvyna's services, you acknowledge that you understand and agree to the practices described in this document.

Information We Collect

Personal Information You Provide

When you create an account or interact with our platform, we collect information that you voluntarily provide to us. This helps us deliver personalized asset allocation recommendations and maintain your account security.

Automatically Collected Information

Our platform automatically gathers certain technical information to improve your experience and ensure our services function properly. This includes details about how you navigate our site and which features you find most useful.

• Device information including browser type, operating system, and screen resolution
• Usage patterns such as pages visited, time spent on different sections, and feature interactions
• IP address and general geographic location for security and localization purposes
• Referral sources to understand how users discover our platform
• Performance data to identify and resolve technical issues quickly

How We Use Your Information

Your information serves multiple important purposes that directly benefit your experience with Tuvyna. We've organized our usage practices into clear categories so you understand exactly how your data contributes to our service delivery.

Communication and Support

We use your contact information to provide customer support, send important account notifications, and share educational content that matches your investment interests. You have complete control over marketing communications through your account preferences, but we'll always send essential account and security notifications.

Platform Improvement and Analytics

Aggregated usage data helps us understand how our platform performs and where we can make improvements. We analyze patterns in how users navigate our tools, which educational materials are most popular, and where people might be experiencing difficulties. This information guides our development priorities and helps us create a better experience for everyone.

Data Sharing and Third-Party Relationships

Service Providers and Partners

We work with carefully selected service providers who help us deliver our platform securely and efficiently. These partnerships include cloud hosting services, email delivery systems, and analytics tools. Each provider is contractually required to protect your information and use it only for the specific services they provide to us.

For example, we use secure cloud infrastructure to store your account data and third-party email services to deliver your account notifications. These providers have access only to the information necessary for their specific function and are prohibited from using your data for any other purpose.

Legal Requirements and Safety

In certain situations, we may be required to disclose information to comply with legal obligations, protect our rights and property, or ensure user safety. This might include responding to court orders, investigating potential fraud, or cooperating with law enforcement investigations. We carefully review all such requests and only provide the minimum information necessary to meet our legal obligations.

Your Privacy Rights and Choices

We believe you should have meaningful control over your personal information. Canadian privacy law provides you with specific rights regarding your data, and we've built tools and processes to help you exercise these rights easily.

How to Exercise Your Rights

Data Security and Protection Measures

Protecting your information is one of our highest priorities. We've implemented multiple layers of security controls to safeguard your data against unauthorized access, modification, or disclosure.

Technical Safeguards

Our technical security measures include industry-standard encryption for data transmission and storage. All communications between your browser and our servers use TLS encryption, and sensitive information is encrypted using advanced cryptographic algorithms before being stored in our databases.

We maintain secure server environments with regular security updates and patches. Our infrastructure includes firewalls, intrusion detection systems, and regular security monitoring to identify and respond to potential threats quickly.

Administrative Controls

Access to personal information is strictly limited to authorized personnel who need it for their job responsibilities. Our team members receive regular privacy and security training, and we maintain detailed access logs to monitor who accesses what information and when.

We conduct regular security assessments and work with independent security experts to test our systems and identify potential vulnerabilities. Any issues discovered are addressed immediately according to our incident response procedures.

Physical Security

Our data centers and office facilities have strict physical access controls, including biometric authentication, security cameras, and 24/7 monitoring. These measures ensure that even physical access to our systems is carefully controlled and monitored.

International Data Transfers

While Tuvyna primarily operates within Canada, some of our service providers may process data in other countries. When we transfer personal information outside Canada, we ensure appropriate safeguards are in place to protect your information according to Canadian privacy standards.

These safeguards include contractual protections, adequacy decisions, and other mechanisms designed to ensure your information receives the same level of protection regardless of where it's processed. We regularly review our international data transfer practices to ensure they meet evolving legal requirements.

Cookies and Tracking Technologies

Essential Cookies

We use cookies and similar technologies to make our platform work properly and provide you with a smooth user experience. Essential cookies enable basic functions like page navigation, access to secure areas, and maintaining your login session. These cookies don't collect personally identifiable information and are necessary for our platform to function.

Analytics and Performance

We use analytics cookies to understand how visitors interact with our platform. This helps us identify popular features, troubleshoot technical issues, and improve our service quality. You can control these cookies through your browser settings or our cookie preference center.

Managing Cookie Preferences

Most web browsers allow you to control cookies through their settings. You can choose to block certain types of cookies, though this might affect your experience with some features of our platform. We provide clear information about our cookie usage and respect your choices about non-essential tracking.

Changes to This Privacy Policy

We may update this privacy policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make significant changes, we'll notify you through your account dashboard and email. We'll also update the "Last Updated" date at the top of this document.

We encourage you to review this policy periodically to stay informed about how we protect your information. Your continued use of our platform after we post changes constitutes your acceptance of those changes.

Children's Privacy

Tuvyna's services are designed for adults and we do not knowingly collect personal information from individuals under 18 years of age. If we become aware that we have inadvertently collected information from someone under 18, we will take immediate steps to delete that information from our systems.

Parents or guardians who believe their child has provided personal information to us should contact us immediately so we can address the situation appropriately.

Business Transfers

In the event that Tuvyna is involved in a merger, acquisition, or sale of assets, your personal information may be transferred as part of that transaction. We will provide notice before your personal information becomes subject to a different privacy policy and ensure that any new owners maintain the same level of protection for your information.